- Self-checkout machines now have prompts for tips, leading customers to question their purpose.
- Tipping researchers and labor advocates say it is a way for employers to put the onus for employee pay onto consumers.
- Companies say tips are an optional thanks for a job well done.
- The prompts have led to increased gratuities and staff pay, but also to confusion and resentment.
- Some customers see the prompts as emotional blackmail and feel guilty when not leaving a tip.
WSJ — World — Self-Checkout Tipping — Life & Work — Life & Style — Finance
Tipping at Self-Checkout Has Customers Crying ‘Emotional Blackmail’
Prompted tips at self-checkout machines are causing confusion and resentment among customers who question their purpose and relevance to employee pay.